Primestyle.com is the best. I had a bracelet that I broke the clasp on after less than 5 months. But I had stupidly thought my warranty would let me fix it at any jewelry store. When I found out how much the local store was charging to fix the clasp I told my husband and he suggested we call Primestyle right away. My Husband and I called Primestyle to speak with someone in Customer Service. They were very helpful and determined to help us get the item back to them so they could fix it for us. It was cheaper for us to Fedex the items back to Primestyle and back than to deal with our local jewelry store. Thank you primestyle, my beautiful bracelet is back on my arm.