“I am not sure about the best way to do this, as this is the first time I’ve ever reviewed a website on one of these review sites, and I am not sure of the best practices, but here goes nothing. This is my review of Primestyle.
1. Customer service. On the whole, a good experience, although I had trouble with the gentleman’s accent a little because I am not really used to speaking with people from New York, but once I got used to it I was fine. I contacted them through both email and over the telephone before placing my order and during an issue I had with delivery – they were helpful through both. 5/5
2. Delivery options. They only had one delivery option, and I had trouble with the tracking system which managed to lose my order for several days. In the end it turned up only 2 days later than anticipated, but as I live out in the middle of nowhere in Kentucky, I am used to this sort of thing so I can’t completely blame them, but they still lose a point. 4/5
3. Ordering system. Very nice, easy to use interface that clearly shows the product you are ordering, the cost and exact description. I have had trouble using other websites before because ether are so cluttered, but this one was a breeze. No complaints at all. 5/5
4. Product quality. I am not exactly a diamond expert, but I think perhaps the quality is a point off of what is described in the product pages, but I could be wrong as I hardly ever buy diamonds. The main thing is my mother is happy with the quality and that is most important. Still another point lost I think, because it is hard to tell quality as accurately as they claim – IMHO that is. 4/5
5. Overall experience. Very satisfied overall, although I cannot give them a full 5 out of 5 for the reasons stated. Perhaps the most important thing from my perspective is the fact that the customer service was so good which actually makes up for the other issues. I don’t know if they had no other options when delivering out here, maybe that is the case? Still – they came very close to full marks and I give them 4.5/5
I must say I have actually enjoyed doing this review and I will start doing so for more sites in the future. Thanks for listening.